​

• Reviewed and routed approximately 60 claim attachments per hour using internal systems, improving processing accuracy and reducing misfiling across departments.

• Created a custom method to sort and manage 200+ shared inbox emails daily, cutting processing time by 75% and improving workflow efficiency.

• Worked closely with Claim Examiners and team members to ensure all mailed documents were processed accurately and sent out on time, supporting smooth claim operations.

• Improved team coordination and task visibility by creating and maintaining a shared Excel spreadsheet used for daily collaboration and status updates.

• Filtered and documented call logs for the Out of Country team, ensuring accurate tracking of inquiries and supporting timely follow-up on complex claims.

• Combined, cleaned, standardized, and formatted over 200 claim data tables in Excel, improving data consistency and supporting accurate recordkeeping and reporting to Company Records.

• Collected, organized, and recorded over 40,000 physical files and folders into Excel, improving data accessibility and supporting process tracking, storage management, and future audit readiness.

• Uploaded approximately 65 claim metadata entries per hour to the e-storage system, ensuring accurate indexing and improving accessibility of claim data for internal teams.